Shipping policy

OVERVIEW

We offer shipping to customers worldwide. All orders are processed and shipped within 2-15 business days, Monday through Friday, excluding holidays.

Shipping Rates:

Shipping rates are calculated based on the weight and destination of the order. Rates are displayed at checkout and are non-negotiable. We offer free shipping for orders over [1-3] to customers in [50].

Delivery Time:

Delivery times vary depending on the shipping method selected at checkout and the destination of the order. Estimated delivery times are provided at checkout, but please note that these are estimates only and actual delivery times may vary due to factors outside our control.

International Shipping:

We offer international shipping to most countries. Please note that customers are responsible for any customs or import duties that may be applied to their order by their local government. We are not responsible for any delays caused by customs.

Order Tracking:

Tracking information will be provided once the order has shipped. Customers can track their order using the tracking number provided via email or on our website.

Shipping Carrier:

We use The best shipping companies to ship our orders.

Lost or Damaged Packages:

We are not responsible for any lost or damaged packages during shipping. If you receive a damaged package, please contact us within [15 days] to file a claim with the carrier.

If a package is lost during shipping, we will work with the carrier to try to locate the package. If the package cannot be located, we will issue a refund or reship the order at our discretion.

Returns and Exchanges:

For information on our returns and exchange policy, please visit Refund Policy.

Note: This is just a basic template and may need to be customized based on your specific store's needs and policies.

Contact information

We are committed to providing excellent customer service. If you have any questions or concerns, please don't hesitate to contact us using one of the methods below:

Email:

You can email us at [[email protected]]. We typically respond within [8 to 18].

Phone:

You can call us at [+90 (541) 115 76 19] during our business hours, which are [8 to 18].

Live Chat:

You can chat with us live by clicking on the chat icon in the bottom right corner of our website. Our chat hours are [8 to 18].

Mailing Address:

You can send mail to us at [[email protected]]. Please note that this is not a return address.